Specialized Assistance

BEYOND PLACEMENT

Expert Guidance for Ongoing Employer Needs

Our commitment to you doesn't end once your domestic helper arrives. Managing a foreign worker involves ongoing responsibilities, from renewing legal documents to navigating unexpected situations. Our Specialized Assistance service provides you with expert support for the entire duration of your helper's contract.

Whether you need help with a routine renewal or require urgent advice, our experienced team is here to provide timely, accurate, and professional assistance, ensuring you remain compliant with all regulations and have peace of mind.

OUR SUPPORT SERVICES

How We Can Assist You

Work Permit & Passport Renewal

We proactively track expiry dates and manage the entire renewal process for work permits and passports, ensuring no lapses in legal status.

FWHSS Guidance

We provide clear guidance on the Foreign Worker Health Screening Service (FWHSS), helping you navigate the requirements for yearly medical check-ups.

Counselling & Mediation

Should any issues or misunderstandings arise, we offer professional counselling for both employers and helpers to find an amicable solution.

End of Contract & Repatriation

We manage the end-of-contract process, including the application for the 'Check Out Memo' and arrangements for the helper's safe return home.

WHY CHOOSE US FOR ONGOING SUPPORT?

Your Reliable Partner in Employer Responsibilities

Proactive Management

We don't wait for problems to occur. Our system tracks important dates and we send timely reminders to ensure you're always ahead of deadlines.

Up-to-Date Knowledge

Immigration and labor laws change. We stay informed on the latest regulations to ensure your practices are always fully compliant.

Peace of Mind

With our team handling the complexities, you can enjoy a harmonious relationship with your helper without worrying about administrative burdens.

FREQUENTLY ASKED QUESTIONS

Can you help me renew my helper's permit if I didn't hire her through your agency?

Yes, we can. Our specialized assistance services are available to all employers, regardless of where they initially sourced their domestic helper. Contact us with your details and we'll be happy to assist.

When should I start the work permit renewal process?

We highly recommend starting the renewal process at least three months before the permit's expiry date. This provides ample time to complete the medical check-up and submit all documentation without rushing.

What is a "Check Out Memo" and why is it important?

A Check Out Memo is a document from the Immigration Department that confirms a foreign worker is leaving Malaysia permanently. It is crucial for closing the worker's file in the system and ensuring the employer is not blacklisted from hiring again in the future.

Need Expert Assistance with Your Domestic Helper?

Don't navigate complex procedures alone. Let our experts provide the support you need.

Request Assistance Today